Videos of CSA cases to help you develop your consultation skills and feedback skills

 

Watch these videos using the CSA scoring download and the consultation skills spotting download to help you develop your consultation and feedback skills to your peers within your CSA work groups

 

Myths and Tips

 

• YouTube clip about CSA myths and tips

• YouTube clip - a rough guide to cue handling

• YouTube clip - managing the 1st five minutes of a CSA

• YouTube clip - managing the 2nd five minutes of a CSA

• CSA consultation skills - more tips and pitfalls to avoid (from the Y&H Examiners & Trainers)

 

 

 

The Good

 

Consultation 1 -  Abdo Pain (Done well)

 

1. Run the video  a case of abdo pain done well (click). Discuss the structure of the consultation and the consultation skills displayed using the Consultation skills spotting download (click) and CSA score their performance with the CSA scoring sheet for observers (click).

 

Now repeat this with the same CSA scenario using the Back Pain (Done badly) video from the Bad & Ugly section.

 

Consultation 2 - Back Pain (Done well)

 

1. Run the video  a case of back pain done well (click). Discuss the structure of the consultation and the consultation skills displayed using the Consultation skills spotting download (click) and CSA score their performance with the CSA scoring sheet for observers (click).

 

Now repeat this with the same CSA scenario using the Back Pain (Done badly) video from the Bad & Ugly section.

 

Consultation 3 - The dyspeptic patient

 

1. Run the video  a case of dyspepsia (click). Discuss the structure of the consultation and the consultation skills displayed using the Consultation skills spotting download (click) and CSA score their performance with the CSA scoring sheet for observers (click).

 

Consultation 4 - The coughing patient

 

1. Run the video  the case of the cough (click). Discuss the structure of the consultation and the consultation skills displayed using the Consultation skills spotting download (click) and CSA score their performance with the CSA scoring sheet for observers (click}

 

 

Consultation 5 - The patient wanting antibiotics

 

 

1. Run the video  a case of hoarse voice (click). Discuss the structure of the consultation and the consultation skills displayed using the Consultation skills spotting download (click) and CSA score their performance with the CSA scoring sheet for observers (click).

 

 

 

 

 

 

The Bad & Ugly

 

Consultation 1 - Abdo Pain (Done badly)

 

1. Run the video  a case of abdo pain done badly! (click). Discuss the structure of the consultation and the consultation skills displayed using the Consultation skills spotting download (click) and CSA score their performance with the CSA scoring sheet for observers (click).

 

Consultation 2 - Back Pain (Done badly)

 

1. Run the video  a case of back pain done badly! (click). Discuss the structure of the consultation and the consultation skills displayed using the Consultation skills spotting download (click) and CSA score their performance with the CSA scoring sheet for observers (click).

 

 

Consultation 3 - Breaking Bad News

 

1. Run the video  A poor consultation - breaking bad news (click) Discuss the breaking bad news download (click) and run through the video again deciding what you might do differently.

 

2. Then role play the consultation using your improved consultation skills.

 

 

Consultation 4 - The Angry Patient

 

1. Run the video with your GPST a poor consultation - the angry patient (click). Discuss what went wrong and the possible ways in which the outcome could have been avoided.

 

2. Discuss the angry patient download (click) and role play the consultation using your improved consultation skills.