Consultation skills session 3   -   Dealing with not knowing

Dealing with the condition or request you know nothing about

• Create a log entry on how you might deal with a consultation in which a patient asked about a new drug (which they had heard about on the radio), which you have never heard of!

Then

• Watch the YouTube clip on Flanagan & Roylance's approach to dealing with the condition or request you know nothing about (click)

• Then watch this simulated consultation (click) - use the attached assessment sheet  (write down what the doctor said or did to deliver the key objectives) 

UNKNOWN CONDITION ASSESSMENT SHEET (CLICK)

• Then watch this simulated consultation (click) - use the attached assessment sheet (write down what the doctor said or did to deliver the key objectives) 

UNKNOWN REQUEST ASSESSMENT SHEET (CLICK)

Now add to your original log entry reflecting on what key points you have learnt and how you might approach the consultation differently