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Consultation skills session 6    Telephone & video consultations

Create a log entry reflecting on some of the challenges you have experienced conducting telephone consultations.


Watch the short YouTube clip on Telephone consultation skills (click)







  •  Now watch a longer clip on telephone triage (click) and reflection on what additional learning needs this has highlighted. Address these before progressing to the next part of this module


  • Arrange to video a role play (could be a recorded zoom meeting if face to face meeting not possible) of you and your Trainer using  this telelphone consultation scenario (click). If you are in a hospital post, have a go at the consultation with a non-medical household member or colleague role-playing the patient. 


  • Watch the video back and fill in the attached assessment sheet. If you are in GP placement look at the video with your Trainer (could be a zoom meeting if face to face meeting not possible), look at what went well and what you might change (using the completed assessment sheet to structure your discussion) and write a learning log entry on your key learning points.



Now add to your log entry – what might you do differently having watched these video clips and tried the role-play regards the challenges you faced in the past?

Third party telephone consultations (click)



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