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Consultation skills session 4   The Angry Patient  

Create or review an existing log entry regards a past consultation where you had to deal with an angry patient or relative.

  • What worked well in the consultation?
  • What worked less well?
  • What might you have wanted to do differently?


Watch the YouTube clip on Flanagan's approach to the angry patient (click)

Then watch this simulated consultation (click) - use the assessment sheet (write down what the doctor said or did to deliver the key objectives)  



Then have a look at your Practice's complaints leaflet (just have a look at your registered GP website)  - what factual bits of information did the doctor get wrong?


Now add to your original log entry – what might you do differently having watched these video clips?



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