Consultation skills session 4 The Angry Patient
Create or review an existing log entry regards a past consultation where you had to deal with an angry patient or relative.
- What worked well in the consultation?
- What worked less well?
- What might you have wanted to do differently?
Watch the YouTube clip on Flanagan's approach to the angry patient (click)
Then watch this simulated consultation (click) - use the assessment sheet (write down what the doctor said or did to deliver the key objectives)
ASSESSMENT SHEET (CLICK)
Then have a look at your Practice's complaints leaflet (just have a look at your registered GP website) - what factual bits of information did the doctor get wrong?
Now add to your original log entry – what might you do differently having watched these video clips?