Consultation skills session 4   The Angry Patient  

Create or review an existing log entry regards a past consultation where you had to deal with an angry patient or relative.

• What worked well in the consultation?
• What worked less well?
• What might you have wanted to do differently?

Watch the YouTube clip on Flanagan's approach to the angry patient (click)

Then watch this simulated consultation (click) - use the assessment sheet (write down what the doctor said or did to deliver the key objectives)  

ASSESSMENT SHEET (CLICK)

Then have a look at your Practice's complaints leaflet (just have a look at your registered GP website)  - what factual bits of information did the doctor get wrong?

Now add to your original log entry – what might you do differently having watched these video clips?